Terms of service
Last updated: 6 August 2026.
These Terms of Service govern purchases made at the online store www.mocno.com. By making a purchase on mocno.com, you confirm that you have read, understood and accepted these Terms in full.
1. SELLER INFORMATION
Full legal name: MOĆNO D.O.O. VELIKA PLANA Short name: MOĆNO D.O.O. Registered address: Zaseok Kupusina 104, 11320 Kupusina, Republic of Serbia Address for mail and returns/claims: Grčića Milenka 3, 11050 Belgrade, Republic of Serbia Company registration number: 22012282 Tax identification number (PIB): 114361993 Website: www.mocno.com Phone: +381 60 1506 604 Phone for claims and suggestions: +381 60 1506 604 Email: hello@mocno.com Legal representative: Milena Jovanović, Director
The mocno.com online store runs on the Shopify Inc. platform.
2. DESCRIPTION OF PRODUCTS OFFERED
At mocno.com we sell microgreen-based food products in the following categories:
Fresh microgreens – mixes. Freshly harvested microgreens packed as mixes. Shelf life is limited, the product must be kept refrigerated and is classified as perishable goods.
Fresh microgreens – SELECT line. Single varieties of fresh microgreens. Shelf life is limited, the product must be kept refrigerated and is classified as perishable goods.
Microgreen pesto sauces. Pasteurised products in glass jars. Shelf life is up to 6 months in unopened packaging, and 5 to 7 days after opening when refrigerated.
Dried microgreen seasonings. Dried products with a longer shelf life, in sealed packaging.
For every individual product, its product page states the exact composition, net quantity, shelf life, storage conditions and price. Product descriptions are accurate, truthful and easy to understand, and do not mislead the customer.
All products are manufactured and labelled in accordance with the food safety regulations of the Republic of Serbia.
3. PRICE DISPLAY
All prices at mocno.com are stated in Euro (EUR), the currency of the transaction, and are displayed to two decimal places.
Payment is possible exclusively in Euro (EUR).
Prices are final retail prices. Shipping costs are shown separately and are included in the total amount on the order summary page, before payment is initiated.
We reserve the right to change prices. For orders that have already been confirmed, the price displayed at the time of ordering applies.
4. VALUE ADDED TAX (VAT) STATEMENT
MOĆNO D.O.O. VELIKA PLANA is not registered in the VAT system.
Prices displayed at mocno.com are final and there are no hidden costs. Shipping costs are shown separately on the order summary page, before payment is initiated.
For deliveries outside the Republic of Serbia, any import duties, taxes or customs charges imposed by the authorities of the destination country are not included in the price and are borne by the customer.
5. PAYMENT METHODS AND PAYMENT PROCESSING
Payments at mocno.com are processed by our international payment service provider. We do not process card payments ourselves.
We accept all validly presented international payment cards, including Visa, Mastercard, Maestro and American Express, as well as the alternative payment methods supported by our payment provider and displayed at checkout. All valid payment cards and payment methods are treated equally, without favouring or marginalising particular card brands or payment methods.
When selecting a payment method we do not request any information that is not necessary to complete the transaction, nor do we impose additional conditions on the use of particular cards.
The exact list of available payment methods may vary depending on your country and is shown at checkout before payment is initiated.
6. CURRENCY CONVERSION STATEMENT
All payments are processed in Euro (EUR). Where prices are shown in other currencies for information purposes, the conversion is indicative only.
If your payment card account is denominated in a currency other than EUR, the amount charged to your card will be converted into your local currency at the exchange rate applied by the card scheme or by your card issuer, which cannot be known to us at the moment of the transaction. Your card issuer may also apply its own foreign transaction fee. As a result, there may be a slight difference between the original price stated on our website and the amount shown on your payment card statement.
7. PROTECTION OF CONFIDENTIAL TRANSACTION DATA
Card payments are handled entirely by our payment service provider, on infrastructure certified to the PCI DSS standard. When entering payment card details, confidential information is transmitted over the public network in protected (encrypted) form. At no point are payment card details available to our system.
MOĆNO does not request, store or archive payment card data used to complete transactions — in particular the card number, expiry date and security code (CVC2 or CVV) — in any form, electronic or paper.
Personal data and customer address details provided during the purchase process are treated as confidential. We do not sell, provide or exchange customer data or payment card information with third parties, except with our payment service provider to the extent needed to complete the transaction, and where required by the competent authorities.
8. DELIVERY OF GOODS AND DESCRIPTION OF LIMITATIONS
Delivery area
We deliver within the Republic of Serbia, across Europe, and internationally.
Carrier
Domestic deliveries are handled by the courier service D Express. International deliveries are handled by our international courier partners.
Delivery times and shipping costs
| Destination | Service | Delivery time | Shipping cost |
|---|---|---|---|
| Serbia (domestic) | Standard | 1–2 business days | EUR 5.00 |
| Europe | Standard | 3–5 business days | EUR 20.00 |
| International (rest of the world) | Standard | 5–8 business days | EUR 50.00 |
Shipping costs are shown separately on the order summary page, before payment is initiated, and are included in the total amount.
Order processing
We process orders within 24 hours of receipt. Delivery times run from the confirmation of the order. Orders received on weekends and public holidays are processed on the first following business day.
Before dispatch we contact you by email or phone to confirm the details of your order.
Customs and import charges
For deliveries outside the Republic of Serbia, shipments may be subject to customs clearance. Any import duties, taxes or customs fees charged by the authorities of the destination country are borne by the customer and are not included in the product price or the shipping cost. Customs procedures may extend the stated delivery times, which is outside our control.
Shipment tracking
Once the shipment has been handed over to the courier service, we send a tracking number to your email address.
Special limitations
Fresh microgreens (mixes and the SELECT line) are perishable goods. These products are packed so that freshness is preserved during transport, but delivery time and handling of the shipment are the responsibility of the courier service. The availability of individual products for a given destination is shown at checkout. These products are not subject to the right of withdrawal — see section 11.
We reserve the right to limit the quantity of individual products per order, and to refuse an order where there is reasonable suspicion of abuse.
Receiving the shipment
When taking delivery, please inspect your parcel in the presence of the courier. If it shows visible damage (tears or crushing), you should not accept the parcel. In that case, please call us on +381 60 1506 604. We will inform you of the next steps as soon as possible.
9. CLAIMS POLICY
9.1 Right to file a claim
The customer has the right to file a claim in the event of a lack of conformity of the delivered goods, in accordance with the Consumer Protection Act. A lack of conformity exists if the goods do not correspond to the description, do not have the properties required for normal use, do not correspond to the sample or model shown, or are damaged.
The right to file a claim for lack of conformity applies to all products in our range, including products purchased at a reduced price.
9.2 Conditions for accepting a claim
A claim is accepted if it is submitted within the statutory deadline, if proof of purchase is enclosed, and if the lack of conformity existed at the moment the risk passed to the customer.
9.3 Types of claims
Replacement of the product — if the product does not correspond to the one ordered or is defective. Refund — if replacement of the product is not possible.
Repair of the product is not applicable to food products.
9.4 Deadlines
Deadline for filing a claim: 2 years from the date of purchase, in accordance with the Consumer Protection Act.
Deadline for filing a claim on fresh products: due to the perishable nature of the goods, please submit any claim on fresh microgreens within 24 hours of receiving the shipment.
Response deadline: we will respond to your claim within 8 days of receiving it.
Resolution deadline: we resolve claims within 14 days of submission.
9.5 How to file a claim
You can file a claim:
- by email at hello@mocno.com
- by phone on +381 60 1506 604
- by post to Grčića Milenka 3, 11050 Belgrade, Republic of Serbia
Information required with a claim: order number, date of purchase, description of the lack of conformity, and photographs of the damaged product where applicable.
Proof of purchase: a copy of the invoice or other proof of purchase.
We keep a record of claims received in accordance with the Consumer Protection Act and issue written confirmation of receipt of each claim.
9.6 Claim costs
If the claim is upheld, shipping costs are borne by MOĆNO. If the claim is unfounded, shipping costs are borne by the customer.
Where cash on delivery is offered and goods are returned by a customer who paid the courier in cash, the cost of returning the goods is not borne by MOĆNO but falls to the customer.
9.7 Procedure on receipt of the shipment
If you have received a shipment and, after opening the box, established that the goods delivered do not correspond to those ordered, or that the details on the invoice are incorrect, please contact us no later than 24 hours from the moment of receipt.
If any lack of conformity within the meaning of the Consumer Protection Act appears on the purchased product, please contact us.
10. REFUNDS
Refunds are always issued to the original payment method used for the purchase. Anything paid by payment card is refunded to that payment card account; we cannot refund to a different card, a different account or by another route.
Refunds are executed through our payment service provider. Once we approve a refund request, we submit it to the provider within 10 business days. The time it takes for the funds to appear on your statement depends on your card issuer and is typically a further 3 to 5 business days. If the refund is still not visible after 15 business days, please contact us at hello@mocno.com.
11. WITHDRAWAL FROM PURCHASE — UNILATERAL TERMINATION OF THE CONTRACT
The customer has the right, within 14 days of receiving the goods and without stating a reason, to unilaterally terminate a distance contract.
How to exercise this right
Send us an unambiguous statement that you are withdrawing from the purchase:
- by email to hello@mocno.com, or
- by post to Grčića Milenka 3, 11050 Belgrade, Republic of Serbia
Please include your order number, the date of purchase, the products you are returning and your contact details. No special form is required — a plain email is sufficient.
You are obliged to return the goods without delay, and no later than 14 days from the date the form was sent. We refund your money without delay, and no later than 14 days from the date we receive the returned goods.
Where this right does NOT apply
In accordance with the Consumer Protection Act, the right of unilateral termination does not apply to:
- perishable goods — fresh microgreens (mixes and the SELECT line),
- sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been opened after delivery — opened pesto sauces and opened dried seasonings,
- products personalised to the consumer's specifications,
- services fully performed before the expiry of the withdrawal period.
Pesto sauces and dried seasonings in unopened and undamaged packaging are subject to the right of unilateral termination for the full period of 14 days.
Return costs
The cost of returning the goods in the event of unilateral termination is borne by the customer, unless expressly agreed otherwise.
12. PROTECTION OF USER PRIVACY
On behalf of MOĆNO, we undertake to safeguard the privacy of all our customers. We collect only the data necessary to run our business and provide a quality service to customers, and the data is processed lawfully and transparently. The data collected includes personal data such as first name, last name, email address, phone number and address, as well as technical data such as IP address and cookies, which enable the site to function optimally. The data collected is used to process orders, provide services, send promotions and marketing communications, and to analyse and improve the user experience. All customer data is strictly safeguarded and accessible only to employees for whom that data is necessary to perform their work. Customer data is processed on the basis of their consent, in order to fulfil legal obligations, or on the basis of the merchant's legitimate interests. The customer has the right at any time to withdraw consent for marketing activities, including the sending of promotional communications, as well as to unsubscribe from mailing lists or to decline participation in marketing campaigns. Customers have the right to access their data, request its correction, erasure or transfer, and to restrict processing. All MOĆNO employees and business partners are responsible for observing the principles of privacy protection.
The controller of personal data is MOĆNO D.O.O. VELIKA PLANA, Zaseok Kupusina 104, 11320 Kupusina, Republic of Serbia.
If we plan to send promotional material using personal data collected during the execution of transactions, we will notify you in advance and give you the opportunity to declare whether you wish to participate in, or decline, the marketing campaign.
To exercise your rights, contact us at hello@mocno.com.
In the event of a data security breach, we undertake to notify the Commissioner for Information of Public Importance and Personal Data Protection, as well as the users whose data is affected, within 72 hours.
13. COOKIE STATEMENT
This website uses cookies in order to provide core functionality, improve the user experience, analyse traffic and tailor content to your interests. By using the site you may accept the use of all cookies, decline their use, or configure individual options according to your choice. If you decide to decline cookies, or if they are not activated, the site will use only those that are necessary for basic functioning, and certain functions — such as saving products in the cart or signing in to a user account — may be limited. You can change your cookie settings at any time through the options in your internet browser or through the settings available on the site.
14. LINKS TO THIRD PARTIES
The mocno.com online store does not use links to external third-party websites within the ordering and payment process.
Outside the ordering process, the footer of the site contains links to MOĆNO's official social media profiles, as well as a link to the courier service's shipment tracking service where this is necessary to process an order. These links are clearly marked and the user is informed of them in advance.
MOĆNO does not use iFrame technology or automatic redirection to unknown websites.
MOĆNO bears full responsibility for content and functionality originating from third parties on its online store.
15. OTHER RELEVANT INFORMATION
Statutory liability for lack of conformity. MOĆNO is liable for a lack of conformity of the delivered goods in accordance with the Consumer Protection Act. The liability period is 2 years from the date the risk passed to the customer.
Exercising consumer rights. Consumer rights based on conformity are exercised by filing a claim in the manner described in section 9.
After-sales services. We are available for all questions regarding the use and storage of products at hello@mocno.com and +381 60 1506 604.
Warranties. No separate manufacturer's warranty is issued for products in our range. Statutory liability for lack of conformity applies for a period of 2 years.
Spare parts and servicing. Not applicable — MOĆNO does not sell technical goods.
Duration of the contract. The sales contract is concluded for an individual order and expires upon performance of the obligations of both contracting parties. There are no contracts concluded for an indefinite period, nor contractual obligations that renew automatically.
Out-of-court dispute resolution. MOĆNO accepts the possibility of out-of-court resolution of consumer disputes through mediation before a body from the list of bodies for out-of-court resolution of consumer disputes maintained by the ministry responsible for consumer protection.
Code of good business practice. MOĆNO operates in accordance with the applicable regulations of the Republic of Serbia and the principles of good business practice in the field of electronic commerce.
16. PROCEDURE FOR CONCLUDING THE CONTRACT
A distance sales contract is considered concluded at the moment MOĆNO confirms receipt of the order and successful completion of payment.
Before payment is initiated, the order summary page displays the list of ordered goods with quantity and unit price, the option to change quantities and remove products, shipping costs, the total amount in Euro, the delivery address and the choice of payment method.
Conclusion of the contract is conditional upon your express agreement to these Terms of Service. Without confirmed agreement, it is not possible to continue with the payment process.
After the transaction is completed we display a payment confirmation on the site and send it to the email address you provided when ordering.
17. PROHIBITED USES
It is prohibited to use the mocno.com online store for unlawful or unauthorised purposes, to breach the regulations of the Republic of Serbia, to infringe intellectual property rights, to submit false or misleading data, to transmit viruses or malicious code, to collect or track the personal data of other users, or to interfere with or circumvent the security features of the site.
We reserve the right to deny access to users who breach these Terms.
18. LIABILITY
MOĆNO is not liable for damage arising from force majeure, from the actions of the courier service outside our control, or from improper storage or use of products after delivery contrary to the declared storage conditions.
This does not exclude or limit the consumer rights prescribed by the Consumer Protection Act and other mandatory regulations of the Republic of Serbia.
19. CHANGES TO THE TERMS
We reserve the right to amend these Terms of Service. Amendments take effect upon publication on this page. For contracts already concluded, the Terms in force at the time the contract was concluded apply.
20. GOVERNING LAW AND JURISDICTION
These Terms of Service and all contracts concluded at the mocno.com online store are governed by the law of the Republic of Serbia, and in particular the Consumer Protection Act, the Electronic Commerce Act, the Law on Obligations, the Law on Payment Services and the Personal Data Protection Act.
The court with subject-matter jurisdiction in Belgrade has jurisdiction over all disputes, subject to the prior possibility of out-of-court dispute resolution.
21. CONTACT
MOĆNO D.O.O. VELIKA PLANA Zaseok Kupusina 104, 11320 Kupusina, Republic of Serbia Mailing address: Grčića Milenka 3, 11050 Belgrade, Republic of Serbia Reg. No.: 22012282 · Tax ID (PIB): 114361993
Phone: +381 60 1506 604 Email: hello@mocno.com Web: www.mocno.com