Privacy policy

Last updated: May 3, 2026

This Privacy Policy describes how MOĆNO ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase through mocno.rs (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated version on the Site, change the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we have collected and continue to collect personal information about you from various sources as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific methods mentioned below, we may also use information about you to communicate with you, improve the Services, fulfill legal obligations, enforce our Terms of Service, and protect and defend our rights, the Services, and the rights of our users.

What Personal Information We Collect

The types of personal information we collect depend on how you use the Site and Services. When we use the term "personal information," we mean information that identifies you or can be linked to you.

Information we receive directly from you:

  • Contact details: Name, address, phone number, email.

  • Order information: Name, billing and shipping address, payment confirmation, contact details.

  • Account details: Username, password, security questions and answers.

  • Customer support: Any information you send us in your communications with us.

Some features of the Services require you to provide certain information directly. If you choose not to provide it, you may not be able to use those features.

Usage data: We may automatically collect certain information about your interaction with the Services ("Usage Data"). We do this using cookies, pixels, and similar technologies ("Cookies"). This data may include: device information, browser type, network connection, IP address, and other interactions with the Site.

Information from third parties:

  • Shopify (the platform that powers our Site).

  • Payment processors (e.g., card information, bank details, billing address).

  • Marketing and analytics partners through cookies and other tracking technologies.

Any information we receive from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing products and services: Processing payments, shipping, cancellations, returns and order modifications, and managing accounts.

  • Marketing and advertising: Sending promotional messages via email, SMS, or mail, and personalized ads.

  • Security and fraud prevention: Detecting and responding to suspicious activity.

  • Communication and service improvement: Customer support and functional development.

Cookies

We use cookies to improve the functionality of the Site and Services and to analyze user behavior. You can read more about how Shopify uses cookies at: https://www.shopify.com/legal/cookies.

Most browsers automatically accept cookies, but you can disable them through your settings. Warning: Deactivating cookies may affect your user experience. We also recognize the "Global Privacy Control" (GPC) signal as a request to opt-out of targeted advertising.

Disclosure of Personal Information

We may share your information with:

  • Vendors and service providers working on our behalf (Shopify, payment processors, logistics, customer support).

  • Business and marketing partners.

  • Within our organization and in the event of a merger, sale, or bankruptcy.

  • When you provide consent (e.g., through social media or third-party orders).

In the past 12 months, we have shared the following categories of personal information: Identifiers (name, email, phone number), Commercial information (order history), Internet activity (usage data), and Geolocation data (e.g., IP address). We do not share sensitive data without your explicit consent.

User Rights

Depending on where you live, you may have the following rights:

  • Right to access information.

  • Right to delete data.

  • Right to correct inaccurate data.

  • Right to data portability.

  • Right to object to data processing for marketing purposes.

  • Right to withdraw consent.

  • Right to limit processing.

  • Right to lodge a complaint.

  • Managing communications (unsubscribing from mailing lists).

You can contact us to exercise your rights at hello@mocno.com.

Security and Data Retention

No system of transmission or storage is 100% secure. We recommend that you do not send sensitive information through unprotected channels. We retain personal information for as long as necessary to provide the Services, resolve disputes, or fulfill legal obligations.

International Users: Your data may be transferred and processed outside of your country. For EU users, we use EU standard contractual clauses.

Contact

For questions regarding privacy and exercising your rights, please contact us at hello@mocno.com or at our farm address: MOĆNO HUB, Grčića Milenka 3, 11050 Belgrade, Serbia.

In accordance with data protection laws, unless otherwise stated, MOĆNO doo, Zaseok Kupusina 104, 11320 Kupusina, Serbia, is the controller of your personal data.