Shipping policy
This policy forms an integral part of the Terms of Service.
At MOĆNO we care about freshness, sustainability and reliable delivery. Below are all the details regarding the shipping of our products.
WHERE WE SHIP
We ship within the Republic of Serbia, across Europe, and internationally.
WHO DELIVERS
Domestic deliveries are handled by the courier service D Express. International deliveries are handled by our international courier partners (with alternative carriers used where necessary).
SHIPPING RATES AND DELIVERY TIMES
| Destination | Service | Delivery time | Shipping cost |
|---|---|---|---|
| Serbia (domestic) | Standard | 1–2 business days | EUR 5.00 |
| Europe | Standard | 3–5 business days | EUR 20.00 |
| International (rest of the world) | Standard | 5–8 business days | EUR 50.00 |
Shipping costs are shown separately on the order summary page, before payment, and are included in the total amount.
ORDER PROCESSING
We process orders within 24 hours of receipt. Delivery times run from the confirmation of the order. Orders received on weekends and public holidays are processed on the first following business day.
Before dispatch we will contact you by email or phone to confirm the details.
CUSTOMS AND IMPORT CHARGES
For deliveries outside the Republic of Serbia, shipments may be subject to customs clearance. Any import duties, taxes or customs fees charged by the authorities of the destination country are borne by the customer and are not included in the product price or the shipping cost. Customs procedures may extend the stated delivery times, which is outside our control.
SHIPMENT TRACKING
Once you complete your order, you will receive a confirmation email with all the purchase details. Once the shipment has been handed over to the courier, we send you a tracking number. If there are any changes or delays, we will let you know in good time.
SPECIAL LIMITATIONS
Fresh microgreens are perishable goods. We pack them so that freshness is preserved during transport, but delivery time and handling of the shipment are the responsibility of the courier service. The availability of individual products for a given destination is shown at checkout.
We reserve the right to limit the quantity of individual products per order.
RECEIVING THE SHIPMENT
When taking delivery, inspect the parcel in the presence of the courier. If it shows visible damage, do not accept it and call us on +381 60 1506 604.
DAMAGED OR INCORRECT PRODUCT
Contact us immediately upon receipt at hello@mocno.com. Details are in the Return and Refund Policy.
ORDER CANCELLATION AND CHANGES
If you want to cancel or change an order, let us know as soon as possible. Once an order enters the preparation and packing stage, changes are no longer possible.
CONTACT
hello@mocno.com · +381 60 1506 604